After the order is completed, the e-commerce company will have to pay a fine if the product does not deliver the product within 7 to 10 days depending on the area. If it fails to do this, the e-commerce company will have to pay a fine along with the customer and even they will be found guilty of the case of fraudulent supply.
lame and late The Ministry of Commerce is going to conclude these conditions to prevent product delivery. With many such guidelines, the Ministry of Commerce is formulating a policy-rich business model to make e-commerce more accessible.
First, this policy is only for website-based e-commerce companies. The Ministry of Commerce will later issue a separate policy for small e-commerce enterprises managed through Facebook and other social media. Currently, the number of e-commerce companies based on websites is 2000. This is the case with Facebook and 50,000 other social media based initiatives.
According to the Ministry of Commerce, the government is formulating policies to enrich the e-commerce sector by reducing the existing inconsistency and protecting the interests of customers.
The hope of the ministry is that if transparent policies are formulated to bring back the trust of the customers, there will be employment of 5 lakh people in the e-commerce sector next year.
The draft policy states that e-commerce companies will be obliged to hand over the product to the delivery man within a maximum of 48 hours of ordering online.
If the buyer and seller are positioned on the same district, the delivery company will have to deliver the goods to the customer within seven days. If the company is in the address of another district, the company will have a maximum of 10 days to deliver the product to the buyer's address. If this is more than that, the penalty will be paid and the money paid before the customer will be refunded.
The Khassa policy is stated, no company can accept orders unless the product is stocked. The product quality must be mentioned online to ensure the quality of the product. If the good quality pictures are provided, it will definitely be considered a fraud.
Hafizur Rahman, coordinator of Digital Commerce Cell, the central of the Ministry of Commerce, said that before the approval of the policy, the policy will be held with entrepreneurs, experts and representatives of the government departments.
He added that the draft policy has been developed to protect consumer rights and if the policy comes into effect, it will help to develop the confidence of the consumers and play a role in the development of the e-commerce sector.
Hafizur Rahman said that the policy will be given to the National Consumer Protection Department to give the policy agenda and for this the Department Act will be amended.
Abdul O'tahed Tamal, general secretary of the e-commerce association of Bangladesh (e-cab), said, "We have not yet received a copy of the e-commerce policy from the Ministry of Commerce. We have already given a written proposal with several recommendations with the Ministry of Commerce. Instead of cash on delivery, we have proposed to pay through debit or credit and mobile finance services."
According to e-cab sources, if the payment is made in cash on delivery method, the e-commerce company does not get the money directly. It takes one to two days to get money from the delivery man. If the buyer does not accept the product, the company will have to bear the delivery charge, then the whole loss will be the problem. When the buyer pays the price first, if the price is paid first, the money will be deposited as the company. If the buyer is satisfied with the delivery of the product, the money will be transferred directly to the bank as a bank. If the buyer is not satisfied with the product, the e-commerce company will return the money, the e-cab says that such a business is running abroad.
Hafizur Rahman also said that cash on delivery system cannot be stopped by rigging. If the buyer does not trust the e-commerce company then they will not pay the price without seeing the product.